POLICIES

As a business, policies are set in place to ensure that we are able to continue to provide you with quality services.  Please take a moment to review the policies listed below.

General Policies

Cards on file are required for all clients. A contract will be sent to the email on file to store card only to be used for cancellation fees as applicable (or to pay in service with card on file as you choose)

Cancellation & Rescheduling Policy

  • Advance Notice:

    • Appointments must be cancelled or rescheduled at least 48 hours in advance to avoid a fee.

  • Late Changes:

    • 25–48 Hours Notice: A fee of 50% of the booked service cost will be charged.

    • Within 24 Hours / No-Show: A fee of 100% of the booked service cost will be charged.

    • Note: Cancellation fees do not apply as a credit toward rescheduled service.

  • Extended Booking Notice:

    • All services booked intentionally beyond 4 weeks will automatically transition to our “Extended Maintenance Structured Manicure” service. This adjustment accounts for the additional work required to maintain nail health beyond the ideal maintenance window.

Late Arrival Policy

  • Up to 15 Minutes Late:

    • You may receive a shortened service at the originally booked cost.

  • 16 Minutes or More Late:

    • Depending on availability, your appointment may be cancelled and charged the same-day cancellation fee (as detailed above) or you may be offered a shortened service at the originally booked cost.

Payment & Future Bookings

  • Fee Payment:

    • Cancellation and rescheduling fees will be charged to the card on file during online booking.

    • If the card is declined, an invoice will be sent to your registered email.

    • Fees must be paid within 48 hours of cancellation.

  • Future Services:

    • Clients who do not pay cancellation fees promptly or who repeatedly fail to adhere to these policies may be denied future services at our discr

Sick

As we are independently employed, it’s imperative that we maintain our health to do our job.

  • If you are sick, please reschedule your appointment with as much notice as possible.

  • If you knowingly arrive sick to your appointment, you may be subject to same day cancellation and the full amount of the appointment with be charged.

  • If your technician is sick, we may ask you to reschedule or in some cases refer you to another technician.

We value your health and safety along with ours. These policies keep everyone safe and us functional as a business.

Phones

Phones are allowed during your appointment.

We do ask that you attempt to be on your phone as little as possible throughout your service because:

  • Texting/Scrolling does cause small movements which could ruin your art or be dangerous while your technicians preps your nails. We work with sharp tools and do not want to harm you.

  • If you know or suspect you may need to take a call, we kindly ask that you have a headphone in before starting so you don’t touch your hair, skin, purse, etc. with sticky nails.

  • If viewing videos or content, please keep volume at a reasonable level as to respect those around you.

Children/Guests

In order to maintain a calm and relaxing environment for all our guests, we kindly request that young children who may require extra supervision or are prone to disruptive behavior not accompany clients into the salon. We appreciate your understanding and cooperation.

Other Info

Before Your Appointment

For ideal results, here are some things you can do to prepare for your appointment:

  • Check traffic early

  • Do NOT use cuticle oil or lotion the day of your appointment.

  • Send your inspiration for art prior to your appointment if you have any.

  • Be prepared with a decision or direction for your manicure.

  • Upon arrival, wash your hands. Be sure food, makeup, etc. is removed from the underside of your nails.

  • Please use the restroom before starting your appointment, or after the structure base gel is applied.

After Your Appointment

To ensure long lasting results, here are some things you can do:

  • Use cuticle oil around and underneath your nails (2x a day is ideal!)

  • Wear gloves while doing dishes, gardening, working or cleaning with harsh chemicals.

  • JEWELS NOT TOOLS! Be mindful of how you use your nails.

  • Avoid excessive typing or tapping on the table. This can cause micro fractures to your natural nails causing lifting or chipping on the tips.

  • Be mindful of pressure to your nails specifically while they are wet (shower, bath, swimming, etc.). Nails are much softer when wet and pressure with cause your nails to bend away from the product resulting in lifting.

Misc.

Clients that do not adhere to the policies on multiple occasions, may be refused future services.
-No refunds on all services or gift certificates/cards.
-No cost repairs are offered based on availability within 3 days of the original service pending cause of damage and nail health/safety permitting.
-Services will not be provided on top of someone else’s work or products. If any questions arise regarding this, please reach out at booking@polishedinportland.com

Gift Cards

All gift card sales are final. Redeemable only at Polished in Portland for goods and services not exceeding the remaining credit balance with the service provider they were purchased through. Gift cards/certificates are non-refundable, do not have an expiration date, and are transferable for the remaining credit balance. Loyalty point discounts not applicable to gift card/certificate usage. Furthermore, gift cards purchased through this website are only applicable to items purchased through www.polishedinportland.com and are not applicable to in person services. Please visit the salon for more details. Thank you

Thank you

We want to thank each and every one of you that have not only continued to choose use as your providers, but also to those of you that have maintained understanding, respect and kindness within and towards our business.